Return & Refund Policy

Once payment is processed, and a blood bag order is placed, cancellation and refund requests cannot be entertained until the blood bank provider fails to deliver the blood bag. However, if upon delivery, issues such as damage, contamination, spillage, or any other concern arise,
customers are encouraged to follow the steps outlined below:

• Contact Us:
  • Use the "Contact Us" page on our website to report the issue promptly.
  • Provide necessary details such as order number, date of delivery, and a description of the problem.
• Issue Resolution:
  • We will initiate communication with the relevant blood bank to address and resolve the reported issue.
  • Customers are encouraged to cooperate in facilitating communication with the blood bank for a swift resolution.
• Refund Consideration:
  • If the issue persists, and a satisfactory resolution is not achieved, we will thoroughly examine the case.
  • Refund consideration will be on a case-by-case basis, taking into account the circumstances and supporting evidence provided by the customer.
• No Guarantee of Refund:
  • TransfusioTrack does not guarantee a refund in every case and reserves the right to decline refund requests.
  • Refund decisions will be made judiciously, considering the merits of each case and in adherence to the terms outlined in this policy.

Additional Points:

• Refund requests based on personal preferences or non-emergency situations will not be considered.
• Requests for reasons such as change of mind or other non-emergency situations will not be eligible for a refund.
• Any attempt to manipulate or misuse this policy may result in the denial of a refund.
• Customers engaging in fraudulent activities or attempting to abuse the refund policy will face denial of refund requests.
• The timeframe for refund processing may vary depending on the complexity of the case.
• The processing time for refunds is influenced by the specific circumstances of each case. Complex cases may require additional time for thorough examination and resolution.

By utilizing our Blood Bag Delivery Service, customers acknowledge and agree to abide by the terms of this Return and Refund Policy. We encourage customers to review and understand these terms before placing an order. If you have any questions or concerns, please feel free to reach out to us via our "Contact Us" page. Your satisfaction and the seamless delivery of blood bags remain our top priorities.

Payment Gateway Information: We use the secure payment gateway provided by PhonePe to ensure a safe and convenient transaction process for our customers.